Question 01.

A message arrives on your phone claiming to be from your electricity provider. It says your account is overdue and your power will be cut off within two hours unless you pay immediately using a gift card. You must not contact anyone else about this as the payment is being processed confidentially. Which of the following best describes what is happening?

a. This is likely a genuine message. Utility companies do sometimes request urgent payment and prefer discreet processing to protect customer data
b. This could be genuine, but you should call the number on the message to check before paying, just to be safe
c. This message uses two of the four scammer tactics: urgency, with the two-hour deadline, and isolation, with the instruction not to contact anyone
d. The gift card request is unusual but the rest of the message sounds genuine, so it is probably worth paying first and querying it afterward