What Customers Ask and What to Say

A friendly staff member at a shop counter answers a curious older customer's question, gesturing reassuringly to the payment terminal; the customer holds a phone and nods, smiling.

Four questions come up most often when a customer pays with crypto for the first time.

Does the price change because I am paying in crypto? No. Prices are always in dollars. The crypto equivalent is calculated at checkout and confirmed before the customer pays.

What if I send the wrong amount? Payment requests are generated for the exact amount. Most processors decline or flag transactions that do not match. If an issue occurs, contact the business directly. The business handles it as a separate transaction.

Can I get a refund? Yes, but differently from a card payment. Crypto payments cannot be reversed^[1]^[2]. If a refund is due, the business sends it as a new transaction to the customer’s wallet^[3]^[4]. A clear refund policy, posted on the website or receipts, prevents confusion before it starts.

Can I use any crypto? Only the ones the business accepts. The checkout page or QR code will show which ones are supported. Most businesses start with one or two.

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